Returns & Refunds

At PokeStash, we specialise in authentic, collectible Pokémon products curated for serious collectors. Due to the nature of collectible trading cards and sealed products, all sales are governed by the policy outlined below.

We encourage customers to review this policy carefully before placing an order.

1. Graded Cards (PSA / CGC / BGS Slabs)

Final Sale | No Returns or Refunds

All graded cards are sold as final sale items. Unlike many sellers, we list the exact graded slab you will receive, allowing you to verify the certification number and view the precise item prior to purchase.

Returns or refunds are not accepted for graded slabs, including but not limited to reasons such as:

  • Change of preference or buyer’s remorse
  • Post-delivery handling or accidental damage
  • Any condition aspects already evaluated and sealed by the grading authority

Graded slabs are third-party authenticated collectibles. To preserve the integrity of these items and protect our collectors, returns are strictly restricted.

All graded slabs are inspected prior to dispatch and shipped in excellent condition, with careful packaging to ensure they arrive exactly as presented.

Exceptional Circumstances

A replacement or refund may be considered only in the rare event of:

  • An incorrect item being shipped, or
  • A slab arriving with verifiable physical damage caused during transit (e.g., cracked or broken case)

All exception requests must meet the following conditions:

  • A single, continuous unboxing video from sealed package to product
  • Notification within 24 hours of delivery
  • Original outer packaging retained
  • Courier damage verification, where applicable

2. Single Cards (Ungraded / Raw Cards)

Final Sale | No Returns or Refunds

All single cards are sold on a final sale basis.

As card condition can be subjective and cards are vulnerable to post-delivery handling, returns or refunds are not offered for single cards once delivered.

Condition details are provided transparently and to the best of our ability at the time of listing.

3. Sealed Products (Booster Boxes, Decks, Tins, etc.)

Returns Accepted Only for Transit Damage

Returns for sealed products are accepted exclusively in cases where the item is received damaged during shipping.

Returns will not be accepted for:

  • Opened products
  • Broken or tampered seals after delivery
  • Minor external packaging wear that does not compromise the seal

Conditions for Sealed Product Claims

  • Clear, continuous unboxing video evidencing the damage
  • Claim submitted within 24 hours of delivery
  • Product must remain completely unopened
  • Original packaging retained

Approved claims may result in a replacement or refund, at PokeStash’s discretion.

4. Refund Processing

  • Approved refunds are issued to the original payment method
  • Shipping charges are non-refundable
  • Refund timelines vary by payment provider and typically range from 5–10 business days

5. Important Disclosures

  • Claims submitted without proper documentation or video proof cannot be processed
  • Any attempt to return altered, substituted, or mishandled items will result in permanent account restriction
  • Customs duties, taxes, international shipping fees, and courier delays are non-refundable

6. Support & Claims

For approved claims or order-related assistance, please contact:
📧 support@pokestash.in
📱 +91 9821459210

Kindly include:

  • Order reference number
  • Unboxing video
  • A concise description of the issue

Acknowledgement

By placing an order with PokeStash, you acknowledge and agree to the terms of this Returns & Refunds Policy.